Frequently Asked Questions

Please choose a topic:

General Information

JpegSizer Versions & Updates

Installation & Uninstallation

Free Trial Issues

Purchase & Registration

Registration Codes

Licensing Questions

Developers & Webmasters

General Information

How can I learn more about image resizing and file formats?

Check out our pages Why Resizing is Important and About Image File Formats.

JpegSizer Versions & Updates

What are the differences between the Home, Pro and Plus versions?

You can find a table of the differences on the features page.

Can I upgrade to the Pro or Plus version from a lesser version purchased earlier?

You can purchase an upgrade here.

Do the paid-up versions have more features than the trial version?

The trial version provides all the features of the paid-up versions for 15 days.

Which versions of Windows are supported?

JpegSizer runs on Windows 98SE, Me, 2000, XP, Vista, 7 and Server.

Is there a version for the Mac or Linux?

Sorry, we don't have any plans to introduce versions for any platform other than Windows.

How do I check for new program updates?

Run the program, then select "Check for updates" on the Help menu. Or click here.

How much do I have to pay for updates to the latest release?

For details, check our upgrade policy.

Installation & Uninstallation

How do I install JpegSizer?

After downloading the setup program, run it and follow the easy instructions on the screen. If you need them, detailed step-by-step instructions are available here.

I've installed JpegSizer, but now I can't find it.

The installer gave you the option to add short-cut to your desktop. The icon looks like this:

If you didn't select this option, you can run the program by going to the Windows Start menu, then choosing Programs > JpegSizer > JpegSizer 7.

I'm about to re-install or update my copy of JpegSizer. Should I install to the same folder, or a different one?

Install to the same folder unless you want to keep the old version and go back to it later. In either case, you will have access to your existing settings and web galleries, because re-installing will not overwrite these.

How do I uninstall JpegSizer?

Exit from the program. Then from the Windows Start menu, choose Settings > Control Panel > Add/Remove Programs. Locate JpegSizer in the list of installed software, then click Remove.

How do I know JpegSizer doesn't contain viruses or other malware?

JpegSizer has been verified as free from viruses and malware by softpedia.com and virustotal.com.

Free Trial Issues

Do I have to provide my credit card number to get a free trial, and what are the charges?

The free trial is completely FREE, and you do not have to provide any personal information.

Do I need a registration code to use the free trial version?

No.

My free trial expired before I could complete my evaluation. What happens when my free trial expires?

You can continue to explore the program for as long as you want, but you cannot save resized images. Buying JpegSizer comes with a 30-day money back guarantee.

Purchase & Registration

Do you have a family license so that everyone in my household can use JpegSizer?

Yes. Just purchase two copies through Plimus. You will get a generous discount.

If I buy multiple copies for my organization, can I get a discount? 

Yes. Discounts are available through Plimus when you buy more than one copy.

How do I buy JpegSizer using my credit card?

Both of our order processors will accept credit card purchases. See details here.

How do I buy JpegSizer using a check, money order or purchase order?

Plimus will accept check or money order payments. See details here. Or click here for instructions on mailing payment to us directly. We do not currently accept purchase orders, because of the overhead involved.

I don't like buying things over the Internet. What are my options?

Please refer to our remarks on this subject here.

Registration Codes

I just purchased JpegSizer. It still runs as the trial version. What do I do with my registration code?

Just run the program, go to the Help menu, then click "Enter registration code". 

I've paid for JpegSizer, but I haven't received the email with my registration code.

Click here for assistance.

I've paid for JpegSizer, but it won't accept my registration code.

Be sure to enter your registration code, not another number from your transaction details. Also, check carefully for typing errors. Registration codes are 16  characters long, and only contain numerals and the letters "A" through "F". Using copy-and-paste helps avoid errors.

I've paid for JpegSizer. How do I register my copy?

You're automatically registered when you buy. No further action is needed.

I've lost my registration code. Please send me a copy.

If you have misplaced the registration code for your purchased copy of JpegSizer, we will locate it for you. For fastest response, please use our automated retrieval system.

Licensing Questions

I've replaced my system with a new one. Can I transfer my copy of JpegSizer?

My hard disk crashed, or I had to re-install Windows. Can I re-install JpegSizer and use the same registration code?

Yes you can. This would be a good time to download the latest release of the program. Just install it on your new system and enter the registration code  you received at the time of original purchase.

Can I use a single copy of JpegSizer on both my desktop and laptops computers?

My computer is configured for multiple users. Can they all share a single copy of JpegSizer?

Yes, this is permitted under the terms of our licensing.

Developers & Webmasters

I'm responsible for a web site, and I'm interested in using JpegSizer.

I'm a programmer interested in a custom version of JpegSizer.

Please see our page for developers and webmasters.

I'm a programmer and I need to automate image resizing. Can you help?

The Plus version of JpegSizer supports "watch folders" and can be controlled via command line switches. We also have a DLL version available for use in your own applications.

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